After demanding an IT sweep of her file, an ACC claimant was told her file was "inadvertently released" to three organisations: Waikeria Prison, Gore Medical Centre, and the Auckland Family Doctors.
"ACC Sensitive Claims Unit regrets to advise you that when the emails were being scanned and watermarked, a technical error arose which resulted in the documents being faxed to three fax numbers held in the memory of the multi function device."
The claimant, an ACC Sensitive Claims client, has grown increasingly concerned about privacy issues within the organisation and rightly so - in the two months it took to have her IT sweep request actioned, ACC managed to send it (via fax) to just about everyone else but her!
ACC responded by saying it was a "random technical error" and that it had "never happened before." Yet, as the claimant points out, if ACC only found out about this "random error" because one of the unintended recipients contacted them, how do they know it has never happened before?
More worrisome, is why it took ACC two months to notify the claimant about this total breech of privacy and would they even have bothered if she'd not been writing to them consistently asking for a record of who has is accessing her information?
For now, ACC are conducting one of their infamously time-wasting troubleshooting investigations and keeping everyone up to speed on their ... um... progress.
"Thank you for your email. Unfortunately at this point in time, I am unable to provide you with a timeframe as to when ACC will be in a position to fully respond to the questions you have raised."Another claimant seems to have an uncanny skill at interpreting letters such as this and I, for one, think she has hit the nail on the head:
"[ACC] Her email may as well have said... at this particular time I have to tell you to go suck eggs whilst we do our best to cover our asses, pass the buck, and just hope you will become so frustrated, you'll go away."
I find it abhorrent that this is the same organisation that filed a $250,000 defamation lawsuit against me for daring to call them "Incompetent." I also don't believe in coincidences either. This claimant is also my ACC advocate - the woman who has been relentlessly sending letters to the Privacy Commission and the Ombudsman for the breech of privacy in my own case. How uncanny is that?